Customer Experience Technology

Personalized Marketing Messaging

Sales Experience & Acquisition

Loyalty, Retention & LTV

Ed Track 05

Beyond Experience

Andy Shaffer

Global Auto/Mobility Industry Principal

Andy Shaffer has spent his career in and around the Auto industry.  In his current role, Andy is the Global Auto/Mobility Industry Principal for Tealium – the most trusted Customer Data Platform (CDP).  Prior to joining Tealium, Andy worked at Treasure Data, leading their focused work in the Auto Industry.  Before making the switch to Technology, Andy worked at Ford Motor Company, Ferrari / Maserati, and Mercedes-Benz in various sales and marketing leadership positions. He even sold cars at one point in his career.

Andy is passionate about helping everyone in the auto business recognize and leverage the power of their data.

Speaker Sessions

4:00pm

Monday

As more dealers consider how to manage their first-party data, technology companies are meeting that interest with a variety of CDP solutions. Unifying customer data means bringing in all the important consumer touchpoints (and data) as well as filling data gaps using third-party sources. How are CDPs helping dealers create a better customer experience while also reducing costs and introducing new revenue streams. 

As more dealers consider how to manage their first-party data, technology companies are meeting that interest with a variety of CDP solutions. Unifying customer data means bringing in all the important consumer touchpoints (and data) as well as filling data gaps using third-party sources. How are CDPs helping dealers create a better customer experience while also reducing costs and introducing new revenue streams. 

Panel

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Main Ballroom

CX Tech

Personalized Messaging

Sales & Acquisition

Lifetime Value

Ed Track 05

Beyond Experience