Customer Experience Technology

Personalized Marketing Messaging

Sales Experience & Acquisition

Loyalty, Retention & LTV

Ed Track 05

Beyond Experience

Henry Hayter

Senior Director of Product Management

Henry’s background spans 25 years of working in technical and business roles for large technology firms in the telecommunications industry. Prior to joining TransUnion, Henry spent 20 years working in product management, strategy, and solutions engineering roles in the mobile roaming, voice, and messaging ecosystem. Henry has also worked for each of the top 4 mobile operators in the United States in various technical leadership roles.

A perpetual learner, Henry has collected many professional certifications and is a frequent contributor and speaker to industry organizations, trade groups, and special interests. He has contributed to numerous technical and commercial standards over the years as well as providing legislative lobbyist support and expert witness consultation in patent law cases in the telecommunications arena.

Speaker Sessions

10:15am

Tuesday

Improving the customer experience involves changing the way we engage consumers who are shopping online and giving them the information that they need, at the right moment in time. Learn about how these companies are partnering with dealers to create new levels of success, more effective use of their employees, and an elevated customer experience. Join speakers from AutoFi, and iPacket on the mainstage for this innovative session. 

Improving the customer experience involves changing the way we engage consumers who are shopping online and giving them the information that they need, at the right moment in time. Learn about how these companies are partnering with dealers to create new levels of success, more effective use of their employees, and an elevated customer experience. Join speakers from AutoFi, and iPacket on the mainstage for this innovative session. 

Panel

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Main Ballroom

CX Tech

Personalized Messaging

Sales & Acquisition

Lifetime Value

Ed Track 05

Beyond Experience

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