Customer Experience Technology

Personalized Marketing Messaging

Sales Experience & Acquisition

Loyalty, Retention & LTV

Ed Track 05

Beyond Experience

Tiffany Peeler

VP of Sales & Operations

Tiffany Peeler is the VP of Sales & Operations for Proactive Dealer Solutions. Joining the Proactive team nearly a decade ago, Tiffany quickly became recognized for driving growth and retention with her expertise in developing and delivering effective coaching solutions. Today, Tiffany leads the sales and fulfillment teams with a laser focus in delivering industry-leading solutions to improve upon the customer experience and dealership profitability for over 1,200 North American dealerships. Tiffany was invited to speak at Nissan’s 2022 Dealer Digital Summits for the Mid-Atlantic Region and the Southeast Region. Tiffany was a 2018 Women in Automotive Conference speaker.

Speaker Sessions

9:00am

Monday

How we communicate with our customers includes decisions on which technologies work best for each customer and the cadence by which messages are sent. Since most dealers don’t control cadence or store customer communication history, what can dealers do to upgrade their CX using smarter communication strategies?

How we communicate with our customers includes decisions on which technologies work best for each customer and the cadence by which messages are sent. Since most dealers don’t control cadence or store customer communication history, what can dealers do to upgrade their CX using smarter communication strategies?

Panel

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Exhibit Hall

CX Tech

Personalized Messaging

Sales & Acquisition

Lifetime Value

Ed Track 05

Beyond Experience

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