Customer Experience Technology

Personalized Marketing Messaging

Sales Experience & Acquisition

Loyalty, Retention & LTV

Ed Track 05

Beyond Experience

Michael Anderson

Chief of Staff

Mike Anderson began his successful automotive career 30 years ago in a Toyota dealership in the Northeast. With his inherent leadership and coaching skills, he rapidly advanced through the management positions obtaining the position of General Manager for a dealer group in Western Massachusetts and Georgia. His commitment to customer satisfaction, paired with a unique ability to evaluate consumer trends prompted him to transition his first stores to a One Price sales philosophy in 1990. This insightful move proved to be very advantageous for the dealerships and it is where his twenty-four year relationship with the Rikess Group was initiated.

Through his career Mike has lead, managed, and coached based on advanced sales and service processes supported and evaluated through key performance indicators and benchmarks.

As the CEO and Partner of The Rikess Group, Mike successfully transitioned over 50 dealerships to a “One Price” Negotiation Free sales philosophy. He also developed the first One Price University in America. In addition he has created new internet sales processes and methods for reducing dealership sales transaction expenses leading dealer clients to higher net profits.

Mike resides in the Atlanta area and is married to his lovely wife Amy; they have six children and five grandchildren. Mike’s interest includes spending time with the family, frequenting the Atlanta music venues, playing guitar, fly fishing and landscaping.

Speaker Sessions

2:00pm

Monday

Presented by Upstart Auto Retail

In today’s world, car buyers expect a shopping experience that is seamless, frictionless, and omnichannel. They want to know that they can get the same service online as they do in-store. Don’t let your dealership fall behind! Learn how to level up your customer experience and leverage technology to deliver a transparent, fast, and seamless car buying and financing experience. Hear from your peers about their best practices and gain new insights on how to win more deals and maximize profits. With these strategies, you can stand out from the competition and give your customers the experience they deserve.

In today’s world, car buyers expect a shopping experience that is seamless, frictionless, and omnichannel. They want to know that they can get the same service online as they do in-store. Don’t let your dealership fall behind! Learn how to level up your customer experience and leverage technology to deliver a transparent, fast, and seamless car buying and financing experience. Hear from your peers about their best practices and gain new insights on how to win more deals and maximize profits. With these strategies, you can stand out from the competition and give your customers the experience they deserve.

Workshop

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Exchange 1-4

CX Tech

Personalized Messaging

Sales & Acquisition

Lifetime Value

Ed Track 05

Beyond Experience

Sponsored By: