AI agents are changing how dealerships respond to customers, qualify opportunities, answer questions, and support staff. But speed alone does not create trust. Dealers need to know where automation improves the experience and where human interaction still makes the difference.

This panel will focus on the practical balance between AI efficiency and meaningful engagement. The discussion will help dealers think through handoffs, accountability, customer trust, staff adoption, and the moments when technology should support people instead of replacing them.

Key Takeaways:

• Learn where AI can create faster, more consistent customer response.
• Understand which customer moments still require human judgment and personal connection.
• Explore how AI handoffs should work between agents, BDC teams, salespeople, and managers.
• Identify risks when automation feels impersonal, inaccurate, or disconnected from the dealership.
• Discover how dealers can use AI to support staff without weakening trust.