Customer Experience Technology

Personalized Marketing Messaging

Sales Experience & Acquisition

Loyalty, Retention & LTV

Ed Track 05

Beyond Experience

Joe Gilmour

Senior Vice President of Product

Joe Gilmour is the Senior Vice President of Product, Training, and Sales Strategy at CarNow. He holds a degree in Automotive Marketing and Management from Northwood University. With a career that includes serving as Dealer Principal for three independent dealerships and key leadership roles at Penske and Sonic AG, Joe brings a wealth of experience to his current position and the people he leads. His personal philosophy revolves around faith, family, and teamwork, making him a dedicated and valuable asset to the automotive industry and CarNow.

Speaker Sessions

2:30pm

Sunday

Presented by CarNow

In today’s evolving automotive retail landscape, providing a customer-centric experience is key to dealerships’ success. Join us for this engaging discussion designed to showcase the strategies and insights needed to understand the preferences of modern car buyers. Learn how to adapt to their needs and provide a superior end-to-end customer experience that not only boosts CPI and NPS scores but also maximizes profitability and operational efficiency at your dealership. It’s never been more important to align your dealership operations with the evolving needs and preferences of today’s car shoppers.

In today’s evolving automotive retail landscape, providing a customer-centric experience is key to dealerships’ success. Join us for this engaging discussion designed to showcase the strategies and insights needed to understand the preferences of modern car buyers. Learn how to adapt to their needs and provide a superior end-to-end customer experience that not only boosts CPI and NPS scores but also maximizes profitability and operational efficiency at your dealership. It’s never been more important to align your dealership operations with the evolving needs and preferences of today’s car shoppers.

Workshop

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Plaza 2

CX Tech

Personalized Messaging

Sales & Acquisition

Lifetime Value

Ed Track 05

Beyond Experience

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