Michael McMillan

Digital Retail Performance Manager

Michael McMillan is a Digital Retail Performance Manager at CarGurus. Michael began working in the automotive industry as a sales representative before transitioning into a role as Finance & Insurance manager at a fast growing online retailer. At CarGurus, he uses his automotive retail experience to help dealers refine their lead management processes and establish consistent performance. Michael specializes in coaching dealers how to deliver the traditional showroom experience to shoppers who prefer to do more online.

Speaker Sessions

11:45am

Day 2

Presented by CarGurus

​​Is your CRM a hidden goldmine? Is your current lead management strategy reaching its full potential? Discover how a comprehensive lead audit can transform your dealership’s ability to connect with customers. Move beyond traditional KPIs to uncover strategies that elevate lead management and boost customer engagement. How aligning lead management across departments—from BDC to finance—can elevate your sales game. Join Chareese, Mike, and Vanisha—industry experts with extensive in-dealership experience—who have traveled nationwide empowering dealers with lead audit outcomes. Uncover how top dealerships have boosted conversion rates and sales volume through proven strategies. Explore actionable insights to propel your dealership to new heights!

Mini Workshop

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Plaza 1

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Monday