In this episode, Brian Pasch sits down with Dan McAllister, CRO of BLiNK AI, to explore how artificial intelligence is reshaping Fixed Operations strategy for automotive dealers. From telematics-based service alerts to real-time appointment booking via voice, text, and email, BLiNK AI helps dealers recover missed revenue, reduce staffing gaps, and streamline customer interactions. You’ll hear how the platform integrates seamlessly with major DMS and scheduling tools, how it achieves over 90% show rates, and why its recall and declined service campaigns outperform outdated direct mail tactics. If you’re looking for smarter service marketing and more profitable repair orders, this episode is a must-listen.
In this episode, Brian Pasch is joined by Dan McAllister, Chief Revenue Officer at BLiNK AI, to discuss how the platform is redefining fixed operations through the use of voice AI, text/email automation, and telematics-powered outreach. With deep DMS integration and real-time appointment scheduling, BLiNK AI helps dealers reduce missed service opportunities and generate measurable revenue from neglected data streams.
BLiNK AI connects directly with telematics data streams—such as Toyota and Lexus systems—to identify service alerts, normalize data, and trigger proactive outreach. Once a vehicle reports a warning or service need, BLiNK can respond within the hour with a sequence of text and email messages. This timeliness has produced service conversion rates of 40–60%, far outperforming manual BDC follow-ups.
Unlike AI tools that simply gather intent and pass the lead to human staff, BLiNK AI fully integrates with systems like CDK, Xtime, and myKaarma to schedule real appointments, using the exact op code associated with the service alert. Customers are presented with real-time availability and booking options—eliminating friction and boosting show rates above 90%.
BLiNK’s voice AI handles 70%+ of fixed ops inbound calls—scheduling, rescheduling, and checking statuses. The system supports Spanish-language calls and routes unresolved or high-sentiment interactions to live agents based on custom escalation rules. Dealers can configure where “troubled” calls go (BDC, advisors, etc.) during onboarding.
BLiNK trains its agents to detect declined services—even when not coded in the DMS. By analyzing advisor notes, the platform launches targeted follow-ups based on timing rules set during onboarding (e.g., brakes at 60 days, tire replacements at 90 days). Recalls and warranty lifecycle campaigns can also be triggered using real-time vehicle data or DMS records.
BLiNK AI supports full lifecycle marketing across voice, text, and email—enabling proactive campaigns for warranty expiration, lapsed service, and even wear-and-tear monitoring based on live vehicle inputs. All outreach is brand-consistent and scheduled intelligently to match each customer’s real behavior, not estimated averages.
During onboarding, dealers can train BLiNK AI to reflect their brand voice, service SOPs, and customer interaction style. The system doesn’t force dealers into rigid workflows—instead, it learns from existing materials, call scripts, and tone preferences. Unlike early-generation tools, BLiNK makes it easy for luxury and high-touch brands to maintain consistency.
Brian shares a personal anecdote about how dealership systems often get mileage or maintenance cycles wrong due to outdated VIN projections. BLiNK solves this by relying on real telematics instead of assumptions—ensuring that reminders and service offers are based on real-time vehicle behavior, not outdated intervals.
Dealers can connect with the BLiNK AI team live at MRC 2025 in Palm Beach (Nov 16–18) to see real-world performance metrics and dealer use cases. The team will showcase how BLiNK’s multi-channel platform helps dealerships maximize fixed ops revenue and reduce missed communication gaps during peak hours.
To schedule a personalized walkthrough or connect with Dan McAllister, visit blinkai.com or email dmcallister@blinkai.com. Whether you’re looking to improve service conversion, recall handling, or inbound call efficiency, BLiNK AI offers a proven fixed ops solution that learns and grows with your dealership.
In this episode, Brian Pasch is joined by Dan McAllister, Chief Revenue Officer at BLiNK AI, to discuss how the platform is redefining fixed operations through the use of voice AI, text/email automation, and telematics-powered outreach. With deep DMS integration and real-time appointment scheduling, BLiNK AI helps dealers reduce missed service opportunities and generate measurable revenue from neglected data streams.
BLiNK AI connects directly with telematics data streams—such as Toyota and Lexus systems—to identify service alerts, normalize data, and trigger proactive outreach. Once a vehicle reports a warning or service need, BLiNK can respond within the hour with a sequence of text and email messages. This timeliness has produced service conversion rates of 40–60%, far outperforming manual BDC follow-ups.
Unlike AI tools that simply gather intent and pass the lead to human staff, BLiNK AI fully integrates with systems like CDK, Xtime, and myKaarma to schedule real appointments, using the exact op code associated with the service alert. Customers are presented with real-time availability and booking options—eliminating friction and boosting show rates above 90%.
BLiNK’s voice AI handles 70%+ of fixed ops inbound calls—scheduling, rescheduling, and checking statuses. The system supports Spanish-language calls and routes unresolved or high-sentiment interactions to live agents based on custom escalation rules. Dealers can configure where “troubled” calls go (BDC, advisors, etc.) during onboarding.
BLiNK trains its agents to detect declined services—even when not coded in the DMS. By analyzing advisor notes, the platform launches targeted follow-ups based on timing rules set during onboarding (e.g., brakes at 60 days, tire replacements at 90 days). Recalls and warranty lifecycle campaigns can also be triggered using real-time vehicle data or DMS records.
BLiNK AI supports full lifecycle marketing across voice, text, and email—enabling proactive campaigns for warranty expiration, lapsed service, and even wear-and-tear monitoring based on live vehicle inputs. All outreach is brand-consistent and scheduled intelligently to match each customer’s real behavior, not estimated averages.
During onboarding, dealers can train BLiNK AI to reflect their brand voice, service SOPs, and customer interaction style. The system doesn’t force dealers into rigid workflows—instead, it learns from existing materials, call scripts, and tone preferences. Unlike early-generation tools, BLiNK makes it easy for luxury and high-touch brands to maintain consistency.
Brian shares a personal anecdote about how dealership systems often get mileage or maintenance cycles wrong due to outdated VIN projections. BLiNK solves this by relying on real telematics instead of assumptions—ensuring that reminders and service offers are based on real-time vehicle behavior, not outdated intervals.
Dealers can connect with the BLiNK AI team live at MRC 2025 in Palm Beach (Nov 16–18) to see real-world performance metrics and dealer use cases. The team will showcase how BLiNK’s multi-channel platform helps dealerships maximize fixed ops revenue and reduce missed communication gaps during peak hours.
To schedule a personalized walkthrough or connect with Dan McAllister, visit blinkai.com or email dmcallister@blinkai.com. Whether you’re looking to improve service conversion, recall handling, or inbound call efficiency, BLiNK AI offers a proven fixed ops solution that learns and grows with your dealership.
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