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In this special episode, Brian Pasch interviews CallRevu CEO Ben Chodor to break the news of the company’s new strategic partnership with Astira Capital Partners. Ben shares how, unlike many acquisitions, this transition retains the entire leadership team, while unlocking fresh capital for aggressive international expansion, product innovation, and customer support. Dealers will learn about CallRevu’s evolving role as a data-centric communications platform—one that spans voice, texting, and email—and how AI is being used to enhance customer experience without sacrificing compliance or human connection. If you’re looking for the future of dealership communication strategy, this episode offers clarity and direction.
In this episode, Brian Pasch speaks with Ben Chodor, CEO of CallRevu, to announce a major new investment partnership that will accelerate the company’s growth, product expansion, and international footprint. With a proven leadership team staying in place, the news signals continued innovation in voice, AI, and customer communication platforms for the automotive industry.
Under Ben’s leadership, CallRevu has grown from a two-product company into a comprehensive platform with six core offerings and over 6,000 dealership clients. The acquisition of TotalCX gave the company a true automotive-first phone system, capturing 100% of inbound and outbound calls—not just sales and service, but full-store voice activity.
The company’s prior private equity partner, Serent Capital, positioned CallRevu for growth over the past seven years. Now, Astira Capital Partners steps in with a long-term investment to help scale the platform globally. Ben remains CEO, with continued focus on innovation, product expansion, and market leadership in dealership communication and AI enablement.
With advancements in UI localization and AI translation, CallRevu is now positioned to expand across EMEA and Latin America. Multilingual AI support—including real-time speech recognition and text handling—removes former barriers to global scale. Europe is the first stop, with Ben recently returning from London to finalize expansion plans.
CallRevu isn’t just a phone system—it’s evolving into a full dealership communication data hub. The platform captures and integrates voice, text, email, and web engagement, becoming a trusted source of truth for dealers looking to comply with opt-out regulations, unify CRM data, and support their CDP strategies.
Ben highlights that CallRevu is actively looking for complementary technologies that fill gaps in the dealership sales and service process. With a growing customer base and stable leadership, the platform is positioned to absorb and scale promising innovations—especially in underdeveloped communication segments.
CallRevu is advancing AI reception and DVA (digital voice assistants) technology that can automatically handle overflow calls, voicemails, and missed appointments. The system identifies gaps in scheduling, call handling, and responsiveness—filling them with smart, customer-first automation that keeps shoppers engaged and loyal.
CallRevu is exploring legal and effective use of AI for outbound voice campaigns. Examples include recall notifications, real-time service updates (e.g., “Your vehicle will be ready in two hours”), and appointment confirmations. The goal is to reduce staff burden while improving transparency and customer satisfaction.
With lawsuits already emerging from poor signal coordination between DMS, CRM, and AI platforms, CallRevu offers dealers a safe, centralized approach to communication tracking. Opt-outs, engagement records, and message history are synced across channels—reducing legal risk and improving operational integrity.
Dealers interested in learning more about CallRevu’s growth strategy and technology roadmap can meet the team at the Modern Retailing Conference this November. Ben and his team will be available to discuss how their data-driven communication platform fits into broader CDP, AI, and engagement strategies.
In this episode, Brian Pasch speaks with Ben Chodor, CEO of CallRevu, to announce a major new investment partnership that will accelerate the company’s growth, product expansion, and international footprint. With a proven leadership team staying in place, the news signals continued innovation in voice, AI, and customer communication platforms for the automotive industry.
Under Ben’s leadership, CallRevu has grown from a two-product company into a comprehensive platform with six core offerings and over 6,000 dealership clients. The acquisition of TotalCX gave the company a true automotive-first phone system, capturing 100% of inbound and outbound calls—not just sales and service, but full-store voice activity.
The company’s prior private equity partner, Serent Capital, positioned CallRevu for growth over the past seven years. Now, Astira Capital Partners steps in with a long-term investment to help scale the platform globally. Ben remains CEO, with continued focus on innovation, product expansion, and market leadership in dealership communication and AI enablement.
With advancements in UI localization and AI translation, CallRevu is now positioned to expand across EMEA and Latin America. Multilingual AI support—including real-time speech recognition and text handling—removes former barriers to global scale. Europe is the first stop, with Ben recently returning from London to finalize expansion plans.
CallRevu isn’t just a phone system—it’s evolving into a full dealership communication data hub. The platform captures and integrates voice, text, email, and web engagement, becoming a trusted source of truth for dealers looking to comply with opt-out regulations, unify CRM data, and support their CDP strategies.
Ben highlights that CallRevu is actively looking for complementary technologies that fill gaps in the dealership sales and service process. With a growing customer base and stable leadership, the platform is positioned to absorb and scale promising innovations—especially in underdeveloped communication segments.
CallRevu is advancing AI reception and DVA (digital voice assistants) technology that can automatically handle overflow calls, voicemails, and missed appointments. The system identifies gaps in scheduling, call handling, and responsiveness—filling them with smart, customer-first automation that keeps shoppers engaged and loyal.
CallRevu is exploring legal and effective use of AI for outbound voice campaigns. Examples include recall notifications, real-time service updates (e.g., “Your vehicle will be ready in two hours”), and appointment confirmations. The goal is to reduce staff burden while improving transparency and customer satisfaction.
With lawsuits already emerging from poor signal coordination between DMS, CRM, and AI platforms, CallRevu offers dealers a safe, centralized approach to communication tracking. Opt-outs, engagement records, and message history are synced across channels—reducing legal risk and improving operational integrity.
Dealers interested in learning more about CallRevu’s growth strategy and technology roadmap can meet the team at the Modern Retailing Conference this November. Ben and his team will be available to discuss how their data-driven communication platform fits into broader CDP, AI, and engagement strategies.
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