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Striking A Balance Between AI Voice Agents & Real People

Striking A Balance Between AI Voice Agents & Real People

Panel
AI & Automation
Explore how dealers are striking the right balance between AI voice agents and real human touch in today’s automotive retail experience

As more inbound and outbound AI voice agents are made available to dealers, what is the correct approach to scheduling human capital and AI agents to value each customer’s time and needs while also delivering a bespoke modern retailing experience?

Featured Speakers

Ben Chodor
CallRevu
Brian Pasch
Pasch Group
Moderator
Carol Marshall
ActivEngage
Cassie Broemmer
Car Wars

Session Details:

Date:

Day Two – Monday 

Time:

1:30PM – 2:15PM

Room:

Ballroom

Featured Companies

All Session Categories:

  • AI & Automation, Communication, Customer Experience, Day 2, Locked In, Panel, Sales Process

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Palm Beach, Florida
November 16–18, 2025

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