Every dealer is sitting on top of a well of untapped insights: their customer reviews. Measuring customer experience from reviews used to be a challenge. Not anymore. Cuyler Owens, Widewail CEO, will show you how AI can help every dealer discover new trends in reviews that were previously out of reach. He will reveal industry-level trends found in over 1 million dealership customer reviews from Q3.

What you’ll take back to the dealership:
Customer experience is measurable if you know where to look. Reviews aren’t just ratings; they’re a rich, untapped source of CX data you already have.

Benchmarking brings clarity.
How often is “communication” mentioned in reviews? Without context, data is just noise. We’ll show you where to look.

What customers said — at industry scale — in Q3. 
This isn’t just theory. You’ll see hot-off-the-press trends from real customers, based on over 1 million reviews from Q3.

Walk away with fresh industry insights and a roadmap to uncover what your customers really want.

See you there.