TRAINING

One of the biggest areas for improvement. Most dealerships have a solid new hire training process for sales. Do you have one for every position in the dealership?

Do you have standard operating procedures for every process? Do you have manuals for each position?  What about long-term training? What skills training is happening? Are soft skills important?

Do you have manuals or roles and responsibilities documented as you promote individuals? Especially managers. This groups are often overlooked regarding specific training. 

Does your team know how to train individuals? 

How often should you train? 

Should you bring in trainers? How do you make sure the training sticks?

All these topics and more will be discussed and presented so you can take strategies back to the dealership to help your team improve performance.