While today, having the inventory is a major key to sales, it still is about customer experience.
Have you thought this through? Have you designed the experience you want for your customers and worked backwards to create and implement the actions it takes?
Is every employee aligned with this message and strategy? Is the customer getting the experience you are marketing?
How are you inspecting the process? How are you developing the skills your team needs to deliver a world class experience?
At MRC we will have sessions on building culture, developing leader and training processes to help your team succeed. Let us help you with strategies to implement what you take back from MRC.
Stay tuned over the coming month for more information.