Customer Experience Technology

Personalized Marketing Messaging

Sales Experience & Acquisition

Loyalty, Retention & LTV

Ed Track 05

Beyond Experience

Mike Delong

VP Dealer Services

Mike Delong is a seasoned professional with over 37 years of experience in the automotive industry, specializing in dealer services and operations. His journey in this dynamic field has equipped him with a deep understanding of dealership management, team leadership, and customer engagement. In his current capacity as the Vice President of Dealer Services at Covideo, he has successfully navigated the industry’s evolving landscape, driving growth and innovation within the organization. He oversees strategic initiatives that enhance dealer performance, streamline operations, and elevate customer experiences. His extensive career journey began as a General Manager at Brighton Ford-Mercury. Over a span of 14 years, he spearheaded strategic growth initiatives, elevated team performance, and consistently delivered exceptional customer satisfaction.

Speaker Sessions

9:00am

Monday

How we communicate with our customers includes decisions on which technologies work best for each customer and the cadence by which messages are sent. Since most dealers don’t control cadence or store customer communication history, what can dealers do to upgrade their CX using smarter communication strategies?

Join speakers from Konect.ai, Podium, Snapcell, and Proactive Dealer Solutions on the mainstage for this panel session.

How we communicate with our customers includes decisions on which technologies work best for each customer and the cadence by which messages are sent. Since most dealers don’t control cadence or store customer communication history, what can dealers do to upgrade their CX using smarter communication strategies?

Join speakers from Konect.ai, Podium, Snapcell, and Proactive Dealer Solutions on the mainstage for this panel session.

Panel

|

Main Ballroom

CX Tech

Personalized Messaging

Sales & Acquisition

Lifetime Value

Ed Track 05

Beyond Experience

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